Business Analyst

Summary

The Business Analyst plays a key role in driving operational excellence across all lines of business. This individual will map, analyze, and optimize business processes; establish measurement systems through Power BI dashboards; and support the continuous improvement of performance across departments.

The role bridges the gap between business operations and data analytics, ensuring that process performance is both measured and managed through clear KPIs, dashboards, and structured improvement initiatives.

Responsibilities

• Understand the company’s lines of business (LOBs) and identify the main processes within each.
• Categorize processes into core (operationally – strategically) and vital processes based on business impact.
• Define process owners and maintain a central process inventory for all LOBs.
• Assess current process maturity levels and identify critical gaps.
• Design and build Power BI dashboards to monitor the performance of key processes and business activities.
• Ensure KPIs accurately reflect operational efficiency, customer satisfaction, and strategic objectives.
• Develop and maintain data models, queries, and transformations (Power Query, DAX, SQL) to support ongoing reporting needs.
• Continuously analyze dashboard outputs to identify trends, variances, and improvement opportunities.
• Work with data owners to ensure data integrity and consistency across systems.
• Ensure that each procedure documented in SharePoint is linked to an underlying process.
• For each process, verify that it is:
  
  • Mapped (using BPM standards and tools)
  • Documented (via approved procedures and workflows)
  • Measured (with defined KPIs and targets)
  • Monitored (via dashboard or performance report)
• Collaborate with SharePoint administrators to maintain updated and version-controlled documentation repositories.
• Establish and enforce process management standards across departments.
• Investigate performance gaps and inefficiencies highlighted by dashboards or stakeholder input.
• Lead root cause analysis (e.g., fishbone, 5 Whys) and define action plans for improvement.
• Initiate and manage cross-functional process improvement projects, applying Lean or Six Sigma principles.
• Quantify and communicate the impact of improvement initiatives (e.g., time savings, quality improvements, cost reduction).
• Support departments in developing improvement roadmaps aligned with company objectives.
• Drive operation excellence transformation culture through the kaizen system
• Partner with department managers to identify, structure, and execute improvement ideas.
• Guide teams through structured problem-solving and project management frameworks.
• Support change management by ensuring new or optimized processes are adopted effectively across departments.
  Provide coaching and training to staff on process thinking, KPI management, and data-driven decision-making.
  Expérience avec les systèmes de suivi de maintenance (CAMP, Traxxall, AMOS ou équivalent)

Requirements

• Bachelor’s degree in business administration, Industrial Engineering, Data Analytics, or related field.
• 1–3 years of experience in process analysis, data analytics, or continuous improvement, preferably in a service-based or aviation environment.
• Power BI (strong proficiency in DAX, Power Query, and data modeling).
• Process mapping tools (Visio, Lucidchart, or equivalent).
• Strong data management and ETL skills.
• Experience working with SharePoint for document and process governance.
• Knowledge of Lean Six Sigma methodology (Green Belt preferred).
• Strong analytical and problem-solving skills.
• Process-oriented mindset with attention to operational details.
• Excellent communication and facilitation skills across functions.
• Ability to manage multiple initiatives and deliver measurable results.
• Business acumen to connect operational performance with strategic outcomes.