Parts Sales Associate

Position Overview

The Parts Sales Associate is responsible for supporting and growing the Company's aircraft parts business by providing responsive, knowledgeable, and professional service to customers throughout the complete sales cycle.

The position manages customer parts inquiries from initial request through quotation, order placement, procurement, delivery, invoicing, warranty and core follow-up. The Parts Sales Associate works closely with customers, OEMs, suppliers, internal Stores, Receiving Inspection, Purchasing, Finance and other operational departments to ensure aircraft parts requirements are fulfilled accurately, competitively and within required timelines.

The role combines customer service, sales, procurement coordination, order management and aviation parts administration, with a strong emphasis on customer satisfaction, responsiveness, accuracy and developing long-term customer relationships.

What You Will Do

• Develop and maintain strong relationships with existing and prospective aircraft parts customers, delivering responsive and professional service throughout the sales cycle.
• Respond promptly to customer inquiries regarding aircraft parts, pricing, availability, lead times, certification, shipping, and other requirements.
• Prepare accurate and competitive quotations by researching inventory, OEMs, distributors, and suppliers, including applicable pricing, lead times, core/exchange requirements, and commercial terms.
• Proactively follow up on quotations and sales opportunities to support quote-to-order conversion, customer retention, and growth of the aircraft parts business.
• Process and manage customer orders from initial request through procurement, delivery, invoicing, warranty, and core follow-up.Identify customer requirements and recommend appropriate parts, sourcing alternatives, or solutions when required.
• Coordinate purchasing activities with OEMs and suppliers, including requests for pricing and availability, purchase orders, expediting, backorders, and delivery commitments.
• Work closely with Stores, Receiving Inspection, Shipping, and other internal teams to coordinate inventory allocation, incoming parts, priority requirements, and timely customer deliveries.
• Keep customers informed throughout the order fulfillment process, including changes to pricing, availability, lead times, delivery schedules, and shipment status.Resolve customer, supplier, order, invoice, warranty, core, and delivery discrepancies promptly and professionally, escalating significant issues when appropriate.
• Maintain accurate customer, quotation, sales order, purchasing, and transaction information within the company’s ERP and related systems, ensuring complete and accurate documentation.
• Collaborate effectively with Sales, Purchasing, Stores, Receiving Inspection, Shipping, Finance, Technical Services, and external suppliers to meet customer requirements, achieve on-time delivery, and deliver an excellent customer experience.

What You Will Bring

• College diploma or degree in Business Administration, Supply Chain, Aviation Management, or a related field, or an equivalent combination of education and relevant experience.
• Two to five years of relevant experience in aviation parts sales, aircraft parts procurement, inventory/stores, supply chain, or a related aviation environment.
• Previous customer service and/or sales experience, with strong relationship-building skills and a customer-focused approach.
• A sales-oriented mindset with the ability to identify opportunities, understand customer requirements, and apply sound commercial judgment related to pricing and margins.
• Excellent verbal and written communication skills, with the ability to communicate effectively in both English and French.
• Strong organizational and time-management skills, with the ability to manage multiple customer requests and competing priorities in a deadline-driven environment.
• A high degree of accuracy and attention to detail, combined with strong problem-solving, follow-up, and decision-making skills.
• Ability to work independently and collaboratively with cross-functional teams, customers, OEMs, distributors, and suppliers.
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Word; experience with JD Edwards EnterpriseOne or a comparable ERP system is considered an asset.
• Knowledge of aircraft parts terminology, certification requirements, warranties, exchanges, and core programs, or experience working with aircraft parts, OEMs, distributors, or aviation maintenance organizations, is considered an asset.

What We Will Do For You