Senior Manager - Aviation Ground Operations (YYZ)

Summary

The Head of Aviation Ground Operations (YYZ) is responsible directly to the VP – FBO Operations for the overall operational and administrative management of all aviation ground operations at Execaire Aviation’s facilities in YYZ.  Furthermore, the Head of Aviation Ground Operations (YYZ) will act as a subject matter expert (SME) for the SVP – Aviation Ground Operations & Maintenance for Execaire Aviation’s overall aviation ground operations across the country.  The position is based out of Execaire Aviation’s Toronto Mississauga Ontario Person International Airport, 2450 Derry Road East hangar 8

Responsibilities

HR

• Oversee all aviation ground operations staff and related scheduling/timekeeping and aircraft support activities including line support, refueling, grooming, and customer service for all aviation clients;
• Coordinate all necessary aviation ground operations staff hiring and training with guidance from corporate HR and Training Department resources;
• Oversee collective agreement administration, grievance resolution, and people management/development with the support and guidance of corporate HR resources.

Operations

• Oversee all Execaire ramp and hangar operations in YYZ;
• Oversee all GSE operations and preventive maintenance activities;
• Oversee general fuel supply and related activities;
• Liaise with different stakeholders including employees, clients, tenants, and ensure timely resolution of issues;
• Ensure adherence to Shell requirements and successful completion of all audits.

Financial/Sales

• Draft and oversee the implementation of Tenant Agreements with the support and guidance of corporate Legal and Finance resources;
• Help develop and ensure financial targets are met or exceeded in accordance with budgets and audits;
• Help coordinate Sales efforts with the support of corporate Sales resources.

Safety/Security/Regulatory

• Oversee and resolve any aviation ground operation SMS issues as per company policy;
• Lead OH&S meetings, 6S inspections, quarterly reports, incident/accident reports, etc.;
• Ensure successful completion of all regulatory audits and address related corrective actions;
• Act as Lead for the IS-BAH certification implementation;
• Responsible for overall Quality Assurance for aviation ground operations;
• Support Execaire Aviation’s Security Officer and implement necessary security procedures as required;
• Ensure that all aviation ground operations are conducted in accordance with company policies and procedures;
• Perform other related tasks as may be assigned from time to time.

Requirements

• Bachelor's degree in a related field such as aviation management, or a similar area is preferred
• Minimum of seven (7) years' experience in FBO/aviation ground operations with a minimum of four (4) years in a supervisory or management role
• Strong knowledge of airport groundside operations, safety protocols, and aviation and regulatory requirements
• Proven ability to effectively manage and lead a team, including hiring and training, scheduling, motivating, and performance management
• Effective at problem solving, negotiating resolutions and conducting root cause analysis with a goal towards ongoing improvements
• Excellent, effective communication skills, both oral and in written format
• Excellent customer service skills and the ability to build strong relationships with clients
• Experience in budget management, revenue generation, and cost control
• A thorough understanding of FBO operations, including aircraft fueling, maintenance, and ground handling
• French/English fluency (written & spoken) a must
• Proficient computer skills with Microsoft Office products
• Must have a Transport Canada Security Clearance and a Restricted Area Identity Card (RAIC) – or ability to acquire these in order to access restricted areas