Flight Concierge
It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!
If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Innotech-Execaire Aviation Group!
Summary
Our Executive Flight Concierge will directly manage our client’s flight operation interactions with our company.
Responsibilities
- Build a customized and hassle-free flight experience for our clients through strategic initiatives
- Build branding proposals to help maintain the Gold Standard of Corporate Aviation
- Problem solves issues that affect the owner’s efficient use of their aircraft
- Interact with our clients and enter their trip details and service requests into the scheduling system
- Ensure that all requests comply with company policies
- Coordinate with the crew, maintenance and the contracts managers for all events relating to the aircraft that affects its availability or ability to conduct missions
- Supervise the trip from creation to completion in order to mitigate any issues that could affect the client
Requirements
- Undergraduate degree completed
- Background in client service, marketing, and branding
- Two to five years of aviation knowledge
- Strong client-facing communication skills
- Strong multi-tasking and troubleshooting skills
- Strong IT capabilities
- Fluently bilingual in English and French
- Availability to work outside of normal business hours to satisfy the client’s requests
IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.